Citi Residential Deficit Or Surplus

[Mike]

Good afternoon. I could not believe when I found this forum hopefully I can get some info here. I work as a loan officer in a mortgage company and when a friend of mine was having difficulties with his mortgage payments I decided to help him by calling the bank and try to get a modification. I did not know what I was getting into!!!!!! I finally got it a good deal after 3 months of negociations with Citi Residential. At that time as was adviced to have a litle surplus ($150) to qualify for a modifications because I had to profe the bank that I can still afford my payments but no room for anything else. Now one of my clients have the same bank and I help him to go over his financials with the same criteria of my friend's case. THESE LOKOS told me that we did not qualify for a modification because a "%" (DTI's ?) between my income and expenses dont reach the number that a computer system they had in order to be reffred for a modification. So the killed me just at the begining....... They told me to call back if my expenses go higher or financials changed. My questions is this: Do I have to show them deficit? How much? What are they looking for? DTI's Why did they changed? Even a nasty guy from loss mitigation told me once...that if my rate has not been adjusted yet...I have no chance to modifiy..that I have to wait until it adjusts..I Called back and another guy told the oposite... Any sugestions?