Citi Residential story

[Joel Fraser]

I posted my story a short while ago and realized I did not tell the details. Our interest rate is over 13% and rising. It was an arm. We were forced into escrow when our taxes were paid early and they purchased insurance for us when we already had it. Our payment went from 1200 to 2400. We paid that for a year before we went broke. It was AMC at the time. Citi has been better to work with, although I understand they are the same people. I think.....We were 2 months behind when Hope Now offered us, well HOPE. This has been a nightmare I wish upon noone. I see through the post that people have had success through Citi. I pray for it now. Thanks to to ya'll I contacted Hala when things seemed to go wrong. She responded immediatley and had the manager of the office of the pres email me. A new person had taken over. I was at work when I was asked our income and expenses. I messed them up royally beause I was trying to rush, and I was in a panic. I was called and told that I would be denied based on the info I gave. On my way home I called back and gave the right info. I pulled over to the side of the road to answer questions and look at payck stubs. I felt like he did not believe me. We have been moved to the Home Retention Dept from Office of the Pres. Is this good or bad? Our loan has been on hold for 7 months now. We have 7000. saved up. As I asked in my other post what do I do? We went through all the nasty customer reps until we were sent to the Office Of the President and they put my loan on hold, and removed me from the customer service list. When I put my loan # in, it automatically goes to the office of the pres instead of customer service!!!! They are wolves on a feeding freezy in customer service!! Someone give me advice. Please.