Countrywide Success in Modification Process

[Mike]

Hi Everyone, I wanted to share my CW nightmare. Like many folks I ran into financial trouble and after making only 2 of 4 payments under a repayment plan, CW foreclosed. I contacted CW and explained the hardship was temporary and my desire to apply for loan modification. After faxing 52 pages of documents (I'm self-employed) I was told to check back in 2 weeks. I called immediately though, to verify they had received my documents. I back afterward about 3 weeks later only to learn that the negotiator had never even reviewed the documents and worse, data I had given them had been deleted from the system. That was late December/early January. I called again and again, never once speaking to the negotiator but like everyone else got the rep who assured me negotiator now had the docs and were reviewing it. I called every day after that until Feb. 11 when I was advised that they were looking for investors. So far so good. I called 10 days later and learned my modification request had been approved. Yipee! Now comes the nightmare. FEDEX lost the loan docs in transit on Feb. 13 (so close but so far!) BUT I did not learn of it officially until Feb. 23. Meanwhile, I received notice of a sale date on my home of March 11. Since then, I have been trying in vain to get the loan negotiator to re-send the docs to me and have called every single day except weekends explaining to both reps and their supervisors the situation. Meanwhile, they keep reassuring me not to worry about the sale date. Someone who referred me to this site also suggested I seek assistance from the Office of the Comptroller of the Currency, contact my local representative for the area where I live as well as our local congress person (nancy pelosi's office in San Francisco) to help push things along. I'll let everyone know how this turns out. I also faxed a letter to the COO and President of Countrywide for good measure explaining my frustration and requesting his assistance. (We'll see how that goes). Meanwhile, I am freaking out as I've received no assurances from CW that they have re-sent the documents although they keep telling me they've "emailed" the negotiator and it's been "escalated" to the supervisor. They also advised only the negotiator has the power to postpone the foreclosure. Anyone else have any thoughts? I will also pursue QWR for document gathering. Seems like CW is creating more nightmares by this impossible bureaucracy they've set up. I have an inkling many more homes can be saved from Foreclosure if they were more responsive. Thanks for allowing me to share! -Barbara:)