CW mod APPROVED!!

[Mike]

Here's the basic rundown on our mortgage woes with CW: Fell behind last Summer due to unplanned for expenses and no savings, relied on credit to get us thru, ended up "over our heads". July 07 asked for repay plan to catch up arreas, we temporarily changed our tax with-holdings to increase our monthly income by $500 until mortgage was current. CW sent me loan modification (http://www.modifyloan.net)papers that we ignored as the terms were really bad and that's not what we asked for. We wanted to be current at end of 6 mos so with-holdings could be readjusted and we wouldn't end up owing the IRS. Took a finance course Sept 07 to Nov 07, now have a plan to cover the four walls and will be baby stepping our way to financial freedom (and debt free life except mortgage by Aug. 2011) Oct. 07 I knew the amt of arrears/fees were building and I could get no one to return my calls so I did the math myself and starting sending them $715 every two weeks which they kept but didn't apply. By way of phone calls, I spoke with Randy 10-15-07, set up plan for balance of $4359.54 minus $715 down per Western Union leaving $3644.54 divide by 6 equals $607.42 each month extra added to current new payment of $918.27 bringing total due each month starting Nov. 18th to $1563.91 Carlos 10-18-07 closed the outstanding “loan modification (http://www.zinomortgage.org)” from July, 2007 that we had ignored. Crystal 10-18-07 could not find check #1132 anywhere but check #1124 has been placed in holding account. Meanwhile the $715 Western Union payment has been received and thus the repayment plan has been started. Need to speak with “escalated que” about issue with repayment plan as they have not applied either check to balance yet. Andrian, 10-19-07 could not locate missing check #1132, asked if would be sued if I did a stop-payment thru my bank and he said no. Since they were not expecting this additional payment that I mailed prior to 10-15, they could not sue me if bank declined payment. I then called the bank but they told me the check had cleared that day. No escalated que available. Crystal, 10-22-07 verified check #1132 had been received and placed into partial account along with the original check #1124, so total now in account is $1430 not yet applied to balance. She emailed dept. to get funds transferred as they were already closed for the day. She stated if I did not have any contact in 48 hours, I was to call them back. Joseph contacted on 10-24, information received that balance due is now $2929.54 and that 6 month repay plan not feasible as it would take all our extra money each month. He advised 8 month plan b/c if for any reason the 6month plan was not adhered to, they could start foreclosure proceedings. I agreed to do 8 month plan with full understanding that any additional amount could be sent at any time to further reduce balance owed. It would not decrease my payment amount but would pay off the account earlier than 8 months. Took $2929.54 divided by 8 for $366.19 extra each month for 8 months in addition to the new payment amount of $818.27 and added late fees/property fees for total amount due each month starting Nov. 18th to be $1321.31. I set up what I thought was an affordable repay plan to catch up fees/arrears, made two payments but the third (Dec. 07) was not made on the due date so they returned it and cancelled my repay agreement. Jan 11th I received a foreclosure notice so here's what happened so far: Jan 16, I called them. They wanted another repay plan that I could not afford for next 12 months (over $1800 since escrow balance now negative I need to make up difference and they are charging me more fees to do that since it was negative). They suggested a loan modification (http://www.squidoo.com/loan-modification), took my financial info, said they call 5-7 days hopefully with a fixed rate (have an ARM due to adj. in May 08) and a payment that I could afford based on earnings. Jan. 22, I called them. No sale date yet, foreclosure pending. I need a modification negotiator, message sent thu their system, wait 5-7 days. All of February, I waited and waited, got nervous they'd sell out from under me and give me no time to find another place to live with kids and pets. March 25, still waiting. I called them, updated my financial info again even though there were no changes. I need the work out/home retention dept, message sent, wait 5 days. April 1, I called them. Another message sent to work out dept. Wait 5 days. April 2, I called them again. I did not wait 5 days. I am now getting more ticked off b/c late fees and inspection fees are racking up just b/c they won't call me back. I ran my credit report and they are doing inquiring every month (which I assume is the inspection company making sure I don't abandon the property). I wanted to know if they'd waive the late fees or not since it is their fault no one has called me. Message sent, wait 5 days. April 10, I called them again. I want to change homeowners ins (which is escrowed) and get some answers. I got kind of nasty with them as it has now been 90 days since foreclosure notice. Got some "direct line" numbers to the dept and some extensions to call so I don't have to go thru switchboard every time. I actually got to leave a message on the voice mail of a supervisor and got the name/number of the person assisgned to my loan (he works 8-5, I called at 7am...different time zone). Here it is afternoon and no phone call. I called a second time (direct line, extension HA HA, those numbers are disconnected and not available to the public) but hey, they can leave a message and I get to wait another 5 days. I was informed at this time they will be expecting a payment to get the plan rolling...they'd take into consideration how long I'd NOT be paying the mortgage and want a percentage of that. NOW's a fine time to tell me, I've been paying off debt/cash flowing major expenses that came up like two auto accidents and a home repair like a crazy person for the last 6 months (and can prove it) so that I will be able to pay my mortgage on time if it EVER gets approved. April 14, I called again. By now I have realized the left hand does not know what the right hand is doing. Not only did I call the f/c dept (aka home retention dept) with number I had been using somehow I was connected to the loan servicing dept, they then transferred me to the f/c dept but I was actually speaking with collections. They gave me a number to call directly and hey [b]it was the same original number I called in the first place[b]. Was told my loan number was having technical difficulties, please hold. Next I am told I need a special department, asked the name of the dept, he would not tell me, just said it required special attention and gave me the number (ummm....that's still the same darn number I've been using) and transferred the call. She took down all my info again and attempted to call the nego. but there was no answer. I told her I was not waiting "5 days" anymore, I wanted a supervisor in charge. She offered to send a personal email (not a message) to the nego., his supervisor and her supervisor so that someone gets back with me. Since my work sch. varies and I only take calls at home, I bought an answering machine so in case they do call and no one is here, I get a name/number to call back (not to mention I can record up to 30 min calls). They have until tomorrow then I will be calling the office of the VP and sending emails to *every cotton pickin email address I have seen on this site as well as all the variations (dot vs underscore)*. We need to change our with-holdings back since it's been way over 6 months and our mortgage is still not current (although that money has paid off other debt so house payment won't be a problem). I am offering them 25% of our net income if they'd just freakin call me. Off my soapbox now...love the site...it's a great venting place and I know I'm not alone jandk

[jblaurock]

Mike, have you tried a website called zinomortgage.org ? I sent in an e-mail last night to Countrywide, guided by the good folks that run that website and already this morning received a reply from the Office of the President of Countrywide saying my account will be escalated and reviewed within 48 hours. I have read the success stories there. They give you all the important info to best state your case, along with sample hardship letters.