Litton Loan Modification through Resolve

[Joel Fraser]

I don't know if I am in the right place to post for help with my loan modification, but if I am not please guide me to the right place. Well here goes, I recieved loan modification offer from Litton Loan the last week of September it came from a place called Resolve, we signed, had notorized and mailed in our initial payment that was required the first week of October. We were behind on our mortgage due to my husband being diabetic and having surgery on a diabetic ulcer on the bottom of his foot and being out of work for about 6 months. In the six months time we exhausted all our savings and a couple of months before he got to go back to work we started really struggling with the mortgage payments. So out of the blue we recieve an offer from Litton to modify our loan and set us a fixed interest rate ( which was about to adjust and cause us more problems) and in the letter told us it was in our best interest. We were grateful for the offer and gladly did what was asked of us. We got everything done by the 6th of October which was very good considering we had to the 24th. Now comes the not so good part, we have still not heard and I realize that it does take time from reading on here some of the posts which is fine, the not so fine part is the fact that my mother informed me our house was in the paper for a foreclosure sell Nov. 10 as of this past Friday!! We recieved no papers even telling us this was going to happen. And of course we are like many others who have tried to call repeatedly and get a voice mail of someone that I can not even begin to understand their name!! I finally got through Friday evening to someone named Erin in the loan resolution dept and she seemed nice enough and was floored that our house was in the paper and promised to email her supervisor to try to fix our problem Monday morning. But I got to admit I am scared to death and just can't seem to trust this. So I guess my question is what do I need to do to get some attention from someone to take me seriously. She did tell me that our initial payment was showing in the system but no paperwork was showing. And another problem we have repeatedly had is the fact that the loan is only in my husbands name and we have faxed a ton of letters authorizing me to have full access to the account. Can someone please guide me on what to do next.:)