Short Sale Help...

[Joel Fraser]

Not sure if this is the right place to be asking this question but I need some help. I'm working a short sale for a friend of mine that is losing his home. The first on the loan is First Horizon and the second is CitiFinancial. We've been working this short sale for 5 months now... (long story). First Horizon has already agreed to a deal and approved a short sale contract that I have in place for the home. The second, however, has now been sent to the "charge off" department. I know what "charge offs" are, I know what the ramifications to credit and coming after someone at a later date can be... these issues are not in question and I know how to protect my friend from these factors. My question has to do with whether or not I'm beating a dead horse with this "charge off" department at CitiFinancial. Questions: 1. Will the second still work with someone if it has gone to the "Charge Off" department?2. How do I go about getting them to respond to me once it's entered this "Charge Off" situation? They won't answer any phone calls or messages I leave with them... Thanks for any help for my friend here...